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In our Let’s Talk tomorrow we’’ll be discussing all things related to managing clients – something that we get asked about all the time here at TPC
But before tomorrow’s chat we wanted to ask… what do you find most difficult about managing clients?
And if it’s something different to what we’ve listed in this poll, let us know in the comments
To sign up for tomorrow’s discussion follow the link here: http://staging.the-portfolio-collective.com/events/lets-talk-about-managing-clients/
What do you find most difficult about managing clients?8 Comments-
It’s taken me decades to come to these conclusions, Ella, but here’s hoping they might help the conversation:
– I prefer to work only with people I want to do life with. I’m less likely to fall out with them if I like them. And I’m more likely to fix issues because I’m invested in the relationship, not just the transaction
– This means ideally working with clients with whom I share values. Which demands my marketing attracts the right people to begin with
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I love this Rob Wright. Clients don’t give work to people who ’need a job’. They give work to people who love the journey they are on and want to make it more successful
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I’ve found this is definitely true in smaller organisations where you’re working directly with the client. A lot of my work in the past on large change projects, which involved working with people in the organisation who weren’t the direct client. Their motivations could be ’somewhat different’. On one project I worked on in France, the senior manager assigned to the project from the exec team joined a strike against the project then came back to work on the projec…
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I agree, Ben. Having said that, I’ve also been given work from people who, in response to me making myself vulnerable when I’ve been in a bind, have reached out to me with work.
Of course, this wasn’t charity: the work was well within my wheel house, so they knew I would do a good job, & they genuinely needed the work doing.
But again, this kindness at a time when I needed it most (they could have given the work to others) had more to do with making connections with p…
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Definitely agree with Rob Wright. If you have a bad feeling before you start working with clients, it’s never a good sign of things to come. A good project energises you for the next one.
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I am probably going to rehash what Rob and Pete have said, but anyway. You have to look and think beyond it just being a project, with an invoice, to being truly invested with the client in the outcome. Although the contractual lines of responsibility, and liability, may be well defined in the paperwork, I think an aim is for you to be viewed by the client as a member of the extended team. And the kudos goes to the client.
Having portfolio careers gives us the opportunity to decide (I admit t…
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Some great insights thanks for sharing James
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Happy Thursday everyone 🌞
With two days left until the weekend, what are your goals for the end of the week?
We can use this post as a bit of accountability for each other 🙌
11 Comments-
It’s only fair if I go first
By the end of this week I’m going to aim to complete some training I’ve been putting off for a while and to plan out/write next weeks social posts! Tagging some of the TPC team to share their goals too – Claire Moss, Lexi Radcliffe-Hart, Ben Legg, Davide Gallo, Stephanie Dotto 
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Great idea. Write some fiction after coming up with a new idea on the dog walk this morning, and get my to-do list sorted and clear for next week with so many projects going on!
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My main goal at the moment is to study for my driving theory test! I’m hopefully getting that much closer to finally getting a UK license and being allowed to drive again 🙂
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Ooooo that’s a good one to get some accountability on! You got over the podcast hurdle (still loving it btw) and this is your next step into your content dreams (or nightmares…let’s say dreams!)
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Let’s hope dreams!! You’re totally right though, I’m averaging a message every few days from strangers telling me how much they love the podcast and how valuable it is, so I need to just get over the fear and get out there! I have maverick founders to inspire 🖤
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Cannot wait to see a Strange TikTok – I’ll be keeping my eyes peeled Alex
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Even more incentive Alex Pitt!
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Just an hour until our June Fireside
Come along to find out more about early stage fundraising, from how to raise money for your own startup, to advising startups with investment and everything in between – we’ll leave no stone unturned
If you’re in the UK right now, escape the heat for an hour and join us for our panel discussion
Sign up here: http://staging.the-portfolio-collective.com/events/fireside-chat-early-stage-fundraising/ – see you there
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Poll of the week 📢
As we’ll be discussing early stage fundraising during this week’s Fireside Chat, we want to hear from you about your experience with all things fundraising 💸
Answer our poll below, and let us know all the details about your fundraising escapades in the comments 🙌
Have you had experience fundraising?3 Comments-
To sign up to our Fireside follow the link here: http://staging.the-portfolio-collective.com/events/fireside-chat-early-stage-fundraising/
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Would love to hear from some of our Fireside sign ups ahead of tomorrow’s event – Nicholas Shipley, Borja Goyarrola, Liane Katz, Reuben Greet-Smith, Anup Singh, Guelane Mansour, Lauren Berkowitz, Ashley Harris, Grace Ye, Alastair Cook, @rumkea, Robin Ravi CECrow Learn invest advise mentor teach disrupt, Paul Bennett, Rob McDermott, Lisa Miller, Dimitris Protogirou, Stuart Prestedge, Will Greig, Ilaria Vilkelis, Aimee Downes Papierniak, Nicola Andrews, Jimmy Crick, Alex Hirsch, Aymon Jaffer, Niall Brady
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I voted ’kind of’ but I have provided the content for technology section of pitch decks and also talked to investors (during informal pitch I guess you could say). I also work with and am connected to lots of investors and startups that raise funding so have gained experience by osmosis (see https://www.linkedin.com/posts/stuartprestedge_softwarestartupcoach-advisor-startup-activity-6917425674353807360-rZO0?utm_source=linkedin_share&utm_medium=member_desktop_web – hoping t…
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For this week’s poll of the week, we want to find out more about how you found the process of setting up your business 🤔
From entity models to IR35 and deciding on whether to set up as a limited company vs. as a sole trader – there’s a lot to think about when you first launch a portfolio career 💡
How did you find the process of setting up your own business?
To chat about all this and more join our Let’s Talk discussion tomorrow at 5pm (BST): http://staging.the-portfolio-collective.com/events/lets-talk-setting-up-your-business-model/ 🙌
How did you find the process of setting up your own business?Â4 Comments-
It’d be great to hear your initial thoughts ahead of tomorrow’s call – Lexi Radcliffe-Hart, Ashley Harris, Robin Ravi CECrow Learn invest advise mentor teach disrupt, Tina Louise, Julia Deckert, Margot Zwiefka, Deepshikha Yadav, Shalaka Laxman, Pete Domican
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I’m joining for the first 30 minutes, but definitely curious to hear about people with multiple companies or whether people are choosing to separate their different projects financially etc. I run my homeware brand By Shax as a company, but I’ve very recently started freelancing and still a bit puzzled about whether to merge everything into the company and make it an umbrella company (as recommended by any accountant) or keep the two separated. Leaning towards combining everything un…
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Can’t make it tomorrow, unfortunately. Mine was hard work as I had to set up a limited company and be VAT registered all within a 2 week window during which HSBC managed to screw up setting up my bank account! Under normal circumstances, it’s relatively easy to set up for a single person but IR35 is now an issue. Haven’t done a founders agreement but would have thought that needed some professional advice to make sure it’s right.
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Sorry I can’t join the session because of a conflict. I got my CPA/Chartered Accountant to do it, who is also a Lawyer … useful! IRS was very slow but no surprises there.
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It’d be great to hear from some of our experienced portfolio professionals about how they deal with managing clients – Alex Pitt, Pete Domican, Linh, Adarsh Nalam, Nicola Twiston Davies, Duncan Dalzel-Job, Silvia Janska, Zarir 'Zed' Vakil, Caoimhe Kelly,Rob Wright, Niall Brady, Jade Phillips, James McKerracher, Laura Kressmann, Lexi Radcliffe-Hart, Annabel Lee, Robin Ravi, Mike Richardson