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One of my client companies has built a remote customer service team, which could in future be available for outsourcing. They are native English speakers, UK-based, with extensive experience in video support and other channels. The team has an inbuilt management structure and currently works 7 days a week, 9am-9pm UK time.
Do you know of any startups or SMEs, which might benefit from outsourcing customer service or other tasks to such a team?
10 Comments-
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Thanks, Alastair, I’ll DM you.
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Sounds interesting Paul, tagging some of our community that work with startups and SMEs – Nicola MacPhail, Carolina Melendez, Adam Oskwarek-Sanford, Kelly Keating, Emma Wallace, Alan Tang, Aušrinė Keršanskaitė, Lisa Karran, Jesko Bartelt
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Thanks for tagging people; I appreciate it!
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Hi Paul, not aware either. If anything I’ve seen a trend towards building and strengthening _internal_ customer services teams as a means of differentiation (at least in healthcare startups).
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Thanks, Jesko, good to know. Actually this team currently does work for a healthcare startup – they provide a white label service under the client’s direction, so a customer wouldn’t know.
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Thanks, Lisa, is that for the same reason Jesko mentioned?
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Hi Paul, while I am not currently aware of a potential client, I am a strong advocate for good customer service and I would be interested in learning more about your solution for future client scenarios. Can you share any details?